Omnichannel
Unified messaging platforms that connect chat across web, social media, email, and mobile channels.
Omnichannel messaging platforms unify conversations from your website, Facebook Messenger, WhatsApp, Instagram, SMS, and email into a single agent inbox. They are ideal for businesses that receive customer messages across multiple channels and want agents to manage them all in one place. Look for a unified conversation history, consistent customer context across channels, and channel-specific features like rich media and quick replies.
Crisp
All-in-one business messaging platform with shared inbox and knowledge base
Freshchat (Freshdesk)
Modern messaging solution within the Freshworks customer engagement suite
JivoChat
Omnichannel business messenger connecting chat, phone, email, and social in one app