Microsoft Teams Phone vs Zoom Phone
An honest side-by-side comparison of two of our top business phone systems picks — pricing, strengths, weaknesses, and who each one is really for.
Microsoft Teams Phone
Ranked #3 of 15 in this directory
Enterprise calling built into Microsoft Teams
Zoom Phone
Ranked #2 of 15 in this directory
Cloud phone system from the leader in video communications
Our pick: Zoom Phone. Our editors rank Zoom Phone higher overall in Business Phone Systems — but Microsoft Teams Phone can be the better fit depending on your budget and use case below. How we review
Compare the details
| Microsoft Teams Phone | Zoom Phone | |
|---|---|---|
| Pricing model | Paid | Paid |
| Starting price | See website | See website |
| Category | Ucaas | Voip |
| Editorial rank | #3 of 15 | #2 of 15 |
Strengths
Microsoft Teams Phone
- ✓Natively integrated into Microsoft Teams — no separate app needed
- ✓Leverages existing Microsoft 365 security, compliance, and identity management
- ✓Flexible PSTN connectivity options including Calling Plans and Direct Routing
- ✓Familiar interface for the billions of Microsoft 365 users worldwide
- ✓Enterprise-grade admin center for policy management at scale
Zoom Phone
- ✓Seamless integration with Zoom Meetings for call-to-video escalation
- ✓Familiar Zoom interface minimizes training and drives fast adoption
- ✓Competitive pricing with metered and unlimited calling options
- ✓Strong international coverage with local numbers in 47+ countries
- ✓Rapid deployment for organizations already using Zoom
Watch out for
Microsoft Teams Phone
- !Requires Microsoft 365 subscription plus additional Teams Phone license
- !Calling Plans availability varies by country and region
- !Call quality can be impacted by network configuration issues
- !Advanced telephony features lag behind dedicated UCaaS providers
Zoom Phone
- !Phone features are less mature than dedicated UCaaS providers
- !Advanced call center features require separate Zoom Contact Center product
- !Limited desk phone hardware compatibility compared to established PBX vendors
- !SMS capabilities are limited to US and Canada on standard plans
Best use cases
Microsoft Teams Phone
- →Microsoft 365 enterprises adding phone calling to their Teams deployment
- →Organizations migrating from Skype for Business to Teams with voice
- →Global companies using Operator Connect for local PSTN connectivity
Zoom Phone
- →Organizations already using Zoom wanting to consolidate communications
- →Remote teams needing a cloud phone system with strong video integration
- →Businesses replacing legacy phone systems with a modern, cost-effective solution
About each tool
Microsoft Teams Phone
Microsoft Teams Phone adds PSTN calling capabilities to Microsoft Teams, enabling users to make and receive phone calls from the same platform they use for chat and video. With Calling Plans, Operator Connect, and Direct Routing options, it accommodates diverse telephony requirements. The platform leverages the Microsoft 365 ecosystem for compliance, security, and management at enterprise scale.
Zoom Phone
Zoom Phone extends the familiar Zoom experience into a full-featured cloud phone system with calling, SMS, voicemail, and call queues. Its tight integration with Zoom Meetings lets users seamlessly escalate calls to video and share content. The platform offers competitive pricing and metered or unlimited calling plans with support for desk phones, softphones, and mobile apps.
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