About Microsoft Teams Phone
Microsoft Teams Phone adds PSTN calling capabilities to Microsoft Teams, enabling users to make and receive phone calls from the same platform they use for chat and video. With Calling Plans, Operator Connect, and Direct Routing options, it accommodates diverse telephony requirements. The platform leverages the Microsoft 365 ecosystem for compliance, security, and management at enterprise scale.
What's Great
- ✓Natively integrated into Microsoft Teams — no separate app needed
- ✓Leverages existing Microsoft 365 security, compliance, and identity management
- ✓Flexible PSTN connectivity options including Calling Plans and Direct Routing
- ✓Familiar interface for the billions of Microsoft 365 users worldwide
- ✓Enterprise-grade admin center for policy management at scale
Watch Out For
- !Requires Microsoft 365 subscription plus additional Teams Phone license
- !Calling Plans availability varies by country and region
- !Call quality can be impacted by network configuration issues
- !Advanced telephony features lag behind dedicated UCaaS providers
Common Use Cases
Microsoft 365 enterprises adding phone calling to their Teams deployment
Organizations migrating from Skype for Business to Teams with voice
Global companies using Operator Connect for local PSTN connectivity
Pricing Model
Paid
Paid subscription required. Check the website for current pricing and free trials.
Category
UCaaS Platforms
Unified communications as a service platforms combining voice, video, messaging, and collaboration.
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