Microsoft Teams Phone vs Nextiva
An honest side-by-side comparison of two of our top business phone systems picks — pricing, strengths, weaknesses, and who each one is really for.
Microsoft Teams Phone
Ranked #3 of 15 in this directory
Enterprise calling built into Microsoft Teams
Nextiva
Ranked #4 of 15 in this directory
Business communications platform with amazing service
Our pick: Microsoft Teams Phone. Our editors rank Microsoft Teams Phone higher overall in Business Phone Systems — but Nextiva can be the better fit depending on your budget and use case below. How we review
Compare the details
| Microsoft Teams Phone | Nextiva | |
|---|---|---|
| Pricing model | Paid | Paid |
| Starting price | See website | See website |
| Category | Ucaas | Voip |
| Editorial rank | #3 of 15 | #4 of 15 |
Strengths
Microsoft Teams Phone
- ✓Natively integrated into Microsoft Teams — no separate app needed
- ✓Leverages existing Microsoft 365 security, compliance, and identity management
- ✓Flexible PSTN connectivity options including Calling Plans and Direct Routing
- ✓Familiar interface for the billions of Microsoft 365 users worldwide
- ✓Enterprise-grade admin center for policy management at scale
Nextiva
- ✓Exceptional customer support consistently rated highest in the industry
- ✓Built-in CRM and customer experience analytics
- ✓Reliable 99.999% uptime with redundant data centers
- ✓All-in-one platform reduces the need for multiple communication tools
- ✓Competitive pricing with unlimited domestic calling
Watch out for
Microsoft Teams Phone
- !Requires Microsoft 365 subscription plus additional Teams Phone license
- !Calling Plans availability varies by country and region
- !Call quality can be impacted by network configuration issues
- !Advanced telephony features lag behind dedicated UCaaS providers
Nextiva
- !International calling options are more limited than some competitors
- !Video conferencing features are less advanced than Zoom or Teams
- !Mobile app experience could be more polished
- !Some advanced features only available on higher-tier plans
Best use cases
Microsoft Teams Phone
- →Microsoft 365 enterprises adding phone calling to their Teams deployment
- →Organizations migrating from Skype for Business to Teams with voice
- →Global companies using Operator Connect for local PSTN connectivity
Nextiva
- →SMBs wanting reliable business phone with built-in customer analytics
- →Sales teams needing integrated CRM and call tracking capabilities
- →Companies prioritizing customer service quality from their communications vendor
About each tool
Microsoft Teams Phone
Microsoft Teams Phone adds PSTN calling capabilities to Microsoft Teams, enabling users to make and receive phone calls from the same platform they use for chat and video. With Calling Plans, Operator Connect, and Direct Routing options, it accommodates diverse telephony requirements. The platform leverages the Microsoft 365 ecosystem for compliance, security, and management at enterprise scale.
Nextiva
Nextiva provides a comprehensive business communications platform combining VoIP phone, video conferencing, team messaging, and CRM capabilities. It is widely recognized for its exceptional customer service and reliability. Nextiva's built-in business analytics and customer experience tools help organizations understand communication patterns and improve customer interactions across all channels.
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