Delighted has been shut down
This product is no longer available. See the related tools below for current alternatives.
About Delighted
Delighted is a specialized customer feedback platform focused on NPS (Net Promoter Score), CSAT, CES, and star ratings. It was used by leading consumer brands and SaaS companies to collect and analyze customer sentiment at scale — simple, opinionated, and fast to implement. Owned by Qualtrics, Delighted is now being sunset with a final shutdown date of June 30, 2026; annual renewals stopped on July 1, 2025 as the product is consolidated into Qualtrics' platform.
What's Great
- ✓Fastest NPS setup in the market
- ✓Beautiful, high-response-rate surveys
- ✓Multi-channel delivery (email, SMS, in-app)
- ✓Free plan available
Watch Out For
- !Limited to NPS/CSAT type surveys
- !Basic reporting vs custom tools
- !Not for complex surveys
Common Use Cases
Product NPS programs
Post-purchase surveys
Support CSAT
Customer sentiment tracking
Pricing Model
Freemium
Discontinued — this product is no longer available.
Category
Feedback & Survey Tools
Collect, analyze, and act on customer feedback and satisfaction scores.
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