About Confluence
Confluence is Atlassian's enterprise wiki and knowledge management platform, widely used for internal documentation, project documentation, and support runbooks. It integrates deeply with Jira, making it ideal for engineering and support teams already in the Atlassian ecosystem.
What's Great
- ✓Deep Jira integration
- ✓Powerful for enterprise teams
- ✓Rich template library
- ✓Free for small teams
Watch Out For
- !Can be slow and bloated
- !Not ideal for customer-facing docs
- !Search is less powerful than competitors
Common Use Cases
1
Engineering documentation
2
Support runbooks
3
Project wikis
4
Atlassian shops
Best For
Pricing Model
Freemium
Free plan available. Paid plans unlock advanced features.
Category
Knowledge Base & Self-Service
Build help centers and documentation to reduce support volume.
Tags
wikiinternal docsAtlassianJiraenterprise