About Smartsupp
Smartsupp pairs live chat and chatbots with unique visitor session recording, giving agents a visual replay of what customers did on the site before reaching out. It is GDPR-compliant and particularly popular among European e-commerce businesses.
What's Great
- ✓Unique visitor session recording shows what customers did before chatting
- ✓GDPR-compliant design built for European data protection requirements
- ✓Chatbot builder automates common e-commerce inquiries
- ✓Affordable pricing with a free plan for small sites
Watch Out For
- !Session recording feature requires higher-tier plans
- !Primarily focused on European e-commerce — less known globally
- !AI capabilities are basic compared to platforms like Intercom or Tidio
- !Integration ecosystem is smaller than major competitors
Common Use Cases
1
European e-commerce store wanting GDPR-compliant chat with session recording
2
Support agent wanting to see exactly what a customer was doing before they asked for help
3
Online retailer using chatbots to automate order status and product inquiries
Pricing Model
Freemium
Free plan available. Paid plans unlock advanced features and higher limits.
Category
AI Chatbots
Intelligent chatbot platforms that automate conversations using AI and natural language processing.
Tags
live chatvisitor recordingchatbote-commerceGDPR compliant