Nextiva vs Zoom Phone
An honest side-by-side comparison of two of our top business phone systems picks — pricing, strengths, weaknesses, and who each one is really for.
Nextiva
Ranked #4 of 15 in this directory
Business communications platform with amazing service
Zoom Phone
Ranked #2 of 15 in this directory
Cloud phone system from the leader in video communications
Our pick: Zoom Phone. Our editors rank Zoom Phone higher overall in Business Phone Systems — but Nextiva can be the better fit depending on your budget and use case below. How we review
Compare the details
| Nextiva | Zoom Phone | |
|---|---|---|
| Pricing model | Paid | Paid |
| Starting price | See website | See website |
| Category | Voip | Voip |
| Editorial rank | #4 of 15 | #2 of 15 |
Strengths
Nextiva
- ✓Exceptional customer support consistently rated highest in the industry
- ✓Built-in CRM and customer experience analytics
- ✓Reliable 99.999% uptime with redundant data centers
- ✓All-in-one platform reduces the need for multiple communication tools
- ✓Competitive pricing with unlimited domestic calling
Zoom Phone
- ✓Seamless integration with Zoom Meetings for call-to-video escalation
- ✓Familiar Zoom interface minimizes training and drives fast adoption
- ✓Competitive pricing with metered and unlimited calling options
- ✓Strong international coverage with local numbers in 47+ countries
- ✓Rapid deployment for organizations already using Zoom
Watch out for
Nextiva
- !International calling options are more limited than some competitors
- !Video conferencing features are less advanced than Zoom or Teams
- !Mobile app experience could be more polished
- !Some advanced features only available on higher-tier plans
Zoom Phone
- !Phone features are less mature than dedicated UCaaS providers
- !Advanced call center features require separate Zoom Contact Center product
- !Limited desk phone hardware compatibility compared to established PBX vendors
- !SMS capabilities are limited to US and Canada on standard plans
Best use cases
Nextiva
- →SMBs wanting reliable business phone with built-in customer analytics
- →Sales teams needing integrated CRM and call tracking capabilities
- →Companies prioritizing customer service quality from their communications vendor
Zoom Phone
- →Organizations already using Zoom wanting to consolidate communications
- →Remote teams needing a cloud phone system with strong video integration
- →Businesses replacing legacy phone systems with a modern, cost-effective solution
About each tool
Nextiva
Nextiva provides a comprehensive business communications platform combining VoIP phone, video conferencing, team messaging, and CRM capabilities. It is widely recognized for its exceptional customer service and reliability. Nextiva's built-in business analytics and customer experience tools help organizations understand communication patterns and improve customer interactions across all channels.
Zoom Phone
Zoom Phone extends the familiar Zoom experience into a full-featured cloud phone system with calling, SMS, voicemail, and call queues. Its tight integration with Zoom Meetings lets users seamlessly escalate calls to video and share content. The platform offers competitive pricing and metered or unlimited calling plans with support for desk phones, softphones, and mobile apps.
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